12 Tips for Handling Difficult Conversations

12 Tips for Handling Difficult Conversations

We all have an inner voice that tells us when we need to have a difficult conversation with someone. A conversation that, if it took […]Read More

Quote of the Month – December 2014

Quote of the Month – December 2014

“Happiness is not a goal, it is a by-product.” – Eleanor RooseveltRead More

10 Powerful Steps to Defuse Angry Customers

10 Powerful Steps to Defuse Angry Customers

Dissatisfied customers are, unfortunately, a fact of business life. How you respond will determine whether the customer goes on to tell all his friends and […]Read More

The Art of Tone of Voice

The Art of Tone of Voice

Have you ever heard of  the art of tone of voice?  “Your voice sells people on your knowledge level and professionalism. It helps you to gain […]Read More

Proudly Supporting The Leukemia & Lymphoma Society

Proudly Supporting The Leukemia & Lymphoma Society

We are proud to support The Leukemia & Lymphoma Society. The LLS Mission is to cure leukemia, lymphoma, Hodgkin’s disease and myeloma, and improve the quality […]Read More

FAQ: Healthcare Providers

FAQ: Healthcare Providers

FAQ Q: How do I find an in-network healthcare provider with my OptiMed coverage? A: 1. Visit the OptiMed site to locate providers that are in […]Read More

The Art of Positive Language

The Art of Positive Language

The Art of Positive Language. “Positive anything is better than negative nothing.” (Elbert Hubbard) Framing a negative or “no” answer into a positive can change […]Read More

Independence Day 2014 Time Reminder

Independence Day 2014 Time Reminder

Be safe and enjoy Independence Day! KHI will be closed on Friday, July 4th for the holiday. Just a Friendly Reminder: Your time for working the week of […]Read More

The Art of Listening

The Art of Listening

The Art of Listening. During a meeting or training session with your manager or co-worker, always come prepared with a notepad and pen. Taking notes […]Read More

Memorial Day 2014 Time Reminder

Memorial Day 2014 Time Reminder

Be safe and enjoy the weekend! KHI will be closed on Monday, May 26th for the holiday.  Just a Friendly Reminder: Your time for working the week of (5/19-5/25/2013) […]Read More

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